What Makes an Online Casino Legitimate?

What Makes an Online Casino Legitimate?

Posted on November 8, 2023 by in Uncategorized

Online casinos are a popular form of entertainment for millions of people around the world. They offer a variety of games, such as slots, roulette, blackjack, poker, and more, that can be played for fun or for real money. However, not all online casinos are created equal. Some are trustworthy and fair, while others are shady and rigged. How can you tell the difference between a legitimate online casino and a scam? Here are some factors to consider before you sign up and deposit your hard-earned money.


One of the most important aspects of a legitimate online casino is its licensing. A license is a legal document that grants an online casino the right to operate in a certain jurisdiction, under certain rules and regulations. A license also ensures that the online casino is subject to oversight and audits by the relevant authorities, who can enforce penalties or revoke the license if the casino violates any laws or standards.

There are many licensing jurisdictions around the world, but some are more reputable and strict than others. Some of the most renowned regulatory agencies are the UK Gambling Commission, the Malta Gaming Authority, and eCOGRA. These agencies have high standards for online casinos in terms of security, fairness, transparency, and responsible gambling. They also require online casinos to display their license information on their websites, so you can easily verify their legitimacy.

If you come across an online casino that does not have a valid license from a reputable jurisdiction, or that does not display its license information clearly, you should avoid it at all costs. It could be a rogue casino that operates illegally, without any regulation or protection for its players.


Another factor that makes an online casino legitimate is its fairness. Fairness means that the online casino uses random number generators (RNGs) to produce the outcomes of its games, ensuring that they are not rigged or manipulated in any way. RNGs are software programs that generate random numbers based on complex mathematical algorithms. They are tested and certified by independent auditing companies, such as eCOGRA, iTechLabs, and TST, who verify that the RNGs are functioning properly and producing fair results.

You can check if an online casino is fair by looking for seals of approval from these auditing companies on its website. These seals indicate that the online casino has undergone regular testing and audits of its RNGs and games, and that it has met the industry standards for fairness. You can also look for payout reports from these companies, which show the average return to player (RTP) percentage of each game category. The RTP is the percentage of money wagered that is returned to players over time. The higher the RTP, the better the odds for players.

If you find an online casino that does not have any seals of approval or payout reports from reputable auditing companies, or that has very low RTPs for its games, you should be wary of its fairness. It could be using rigged or faulty RNGs, or tampering with the game outcomes in favor of the house.

Payment Security

A third factor that makes an online casino legitimate is its payment security. Payment security means that the online casino uses encryption technology to protect your personal and financial information when you make deposits and withdrawals. Encryption technology scrambles your data into unreadable code, so that it cannot be intercepted or stolen by hackers or third parties.

You can check if an online casino is secure by looking for a padlock icon and HTTPS in its web address. HTTPS stands for Hyper Text Transfer Protocol Secure, and it indicates that the website uses SSL (Secure Sockets Layer) or TLS (Transport Layer Security) encryption protocols to secure your connection. You can also look for logos of trusted payment methods on the website, such as Visa, Mastercard, PayPal, Skrill, Neteller, and Bitcoin. These payment methods have their own security features and policies to safeguard your transactions.

If you encounter an online casino that does not have a padlock icon or HTTPS in its web address, or that does not support any reliable payment methods, you should steer clear of it. It could be exposing your sensitive information to risks of fraud or identity theft.

Customer Support

A fourth factor that makes an online casino legitimate is its customer support. Customer support means that the online casino provides you with helpful and professional assistance whenever you have any questions or issues regarding its services. Customer support also reflects the online casino’s commitment to customer satisfaction and loyalty.

You can evaluate an online casino’s customer support by looking for various contact options on its website, such as live chat, email, phone, and social media. You can also test the quality and responsiveness of its customer support by contacting them with a query or a problem and seeing how they handle it. A good customer support team should be available 24/7, friendly, courteous, knowledgeable, and efficient.

If you discover an online casino that does not have any contact options or that has poor customer support, you should avoid it. It could be a sign that the online casino does not care about its customers or that it has something to hide.


Online casinos can be a great source of entertainment and excitement, but they can also be a source of frustration and disappointment if you choose the wrong one. To avoid falling victim to scams or frauds, you should always do your research and check the legitimacy of an online casino before you sign up and deposit your money. By looking for the following factors, you can ensure that you are playing on a safe and secure online casino that respects your rights and interests as a player:

  • Licensing from a reputable jurisdiction
  • Fairness verified by independent auditing companies
  • Payment security ensured by encryption technology and trusted payment methods
  • Customer support provided by various contact options and professional staff

Remember, if you have any doubts or concerns about an online casino, it is better to keep on looking. There are plenty of legitimate online casinos out there that will offer you a fun and rewarding gaming experience.


Q: How can I find legitimate online casinos?

A: One of the easiest ways to find legitimate online casinos is to use our website, GamblingMetropolis. We have reviewed and rated hundreds of online casinos based on various criteria, such as licensing, fairness, security, customer support, bonuses, games, and more. You can browse our list of recommended online casinos and find the best one for you.

Q: What are the benefits of playing on legitimate online casinos?

A: Playing on legitimate online casinos has many benefits, such as:

  • You can play with peace of mind, knowing that your personal and financial information is safe and secure.
  • You can enjoy fair and random game outcomes, giving you a chance to win real money.
  • You can access a wide range of games, from slots to table games to live casino games, with high-quality graphics and sound effects.
  • You can claim generous bonuses and promotions, such as welcome bonuses, free spins, cashback, loyalty rewards, and more.
  • You can get fast and easy deposits and withdrawals, using various payment methods that suit your preferences.
  • You can get professional and friendly customer support, whenever you need it.

Q: What are the risks of playing on illegitimate online casinos?

A: Playing on illegitimate online casinos has many risks, such as:

  • You could lose your money or personal information to hackers or scammers.
  • You could play on rigged or faulty games that give you no chance of winning.
  • You could face legal issues or penalties if you play on unlicensed or illegal online casinos.
  • You could encounter problems or delays when you try to withdraw your winnings or request a refund.
  • You could receive poor or no customer support, leaving you helpless and frustrated.
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